Privacy Notice

This Privacy Notice for AlidCloud Hosting LTD ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services.

1. What Information Do We Collect?

Personal information you disclose

We collect names, email addresses, and billing details that you voluntarily provide when registering or contacting us. We do not process sensitive information like racial origins or religious beliefs.

2. Data Processing Purpose

We process your data to provide and improve our Services, facilitate account management, prevent fraud, and comply with legal obligations. We only process information when we have a valid legal reason.

3. Sharing and Third Parties

We do not sell your data. Information is only shared with essential business partners (like payment processors and infrastructure providers) to keep your services active and secure.

4. Cookies and Tracking

We use session cookies to maintain your login status on the Billing and Game Panel. We do not use tracking pixels for marketing or invasive advertising purposes.

5. Social Logins

If you use Discord or Google to log in, we receive your name, email, and profile picture. We are not responsible for how these third parties handle your data on their own platforms.

6. International Transfers

Our primary servers are in the United Kingdom. Your information may be processed in the UK or other countries where our data center partners operate.

7. Data Retention

We retain data only as long as your account is active or as required by UK law for tax and accounting. Once no longer needed, data is securely deleted or anonymized.

8. Security of Minors

We do not knowingly collect data from children under 18. If we discover a minor is using our services without parental consent, the account will be terminated and data purged.

9. Your Privacy Rights

Depending on your location, you have the right to access, correct, or delete your personal information. You can withdraw your consent for data processing at any time by contacting us.

12. Contact Information

For questions regarding this notice or your data:
AlidCloud Hosting LTD
Email: support@alidcloud.xyz

13. Review and Deletion

To request a review or deletion of the data we have collected, please submit a support ticket via the billing area or email us directly.